Consumer Rights and Obligations Policy for Shipping & Delivery

This policy aims to clarify consumers’ rights and obligations regarding the shipping and delivery services provided by Daylam Store, ensuring transparency, protecting the rights of all parties, and delivering a reliable shopping experience.

First: Consumer Rights in Shipping & Delivery

Consumers are entitled to the following:

Review the available shipping and delivery options before completing a purchase.
Know the estimated delivery timeframe based on the shipment type and delivery location.
Review applicable shipping and delivery charges before confirming the order.
Receive shipping and delivery services in accordance with the information provided at the time of order placement.
Contact the store to inquire about order status or any information related to shipping and delivery.
Be notified of any significant changes that may affect the shipping or delivery process whenever reasonably possible.

Second: Consumer Obligations in Shipping & Delivery

Consumers are required to:

Provide accurate and complete shipping and contact information when placing an order.
Select the shipping method that best suits the nature of the order and delivery location whenever multiple options are available.
Track shipments and cooperate with the shipping company or carrier when necessary.
Receive the shipment within the period specified by the shipping company or from the selected pickup branch.
Bear any additional charges resulting from incorrect information provided by the consumer, failure to receive the shipment, or requests for redelivery in accordance with the policies of the approved carrier.

Third: Types of Shipping & Delivery Services

Daylam Store provides two primary shipping services based on the nature, dimensions, weight, and delivery destination of the product:

1. Light Shipping

This refers to products whose weight and dimensions comply with the requirements of standard courier and parcel shipping companies.

Major Cities

Customers may choose one of the following options:

Home or National Address delivery.
Pickup from the shipping company's branch.

The estimated delivery time ranges from 1 to 4 business days from the date the shipment is handed over to the carrier.

Small Cities and Towns

Pickup is available from the approved shipping company's branch only.

The estimated delivery time ranges from 5 to 7 business days.

Shipments must comply with the shipping company's permitted weight and dimension limits.

2. Heavy Shipping

This refers to oversized, heavyweight, or special-handling products that require dedicated transportation services.

Shipping charges are calculated based on weight, dimensions, product type, and delivery location.
Delivery times vary depending on the city, carrier, and service requirements.
Certain heavy shipments may require special operational arrangements before shipment or during delivery.
Additional charges may apply for remote areas or locations requiring special delivery services.

Fourth: Shipping & Delivery Charges

Shipping and delivery charges are estimated based on actual weight, volumetric weight, dimensions, product type, and delivery location.
The store calculates shipping charges according to shipment details and the requirements of the approved carrier.
Applicable shipping or delivery charges are displayed to the customer before order confirmation.
Shipping companies may impose additional fees for remote locations or special services, which will be calculated and disclosed to the customer whenever possible before order completion.
The store reserves the right to modify the shipping method or carrier when necessary to ensure efficient and timely delivery while protecting the customer's best interests.

Fifth: Shipping & Delivery Responsibilities

The carrier's responsibility begins once the shipment has been received from the store and an official shipping receipt has been issued.
Delivery times vary depending on the city, service type, product nature, and operational circumstances.
If the shipping method selected by the customer is found to be unsuitable for the product's dimensions, weight, or shipping requirements, the store may arrange an alternative shipping service or carrier to ensure successful delivery.
Certain products may require additional time for preparation, manufacturing, procurement, or coordination with transportation providers. In such cases, the store may extend the estimated delivery period for up to 21 business days when justified by operational or logistical requirements.
Delivery schedules may be affected by weather conditions, security circumstances, peak seasons, public holidays, operational disruptions, or any circumstances beyond the control of the store or the carrier.
If delivery cannot be completed due to incorrect customer information, lack of response, or failure to collect the shipment within the specified timeframe, the shipment may be returned or additional shipping and redelivery charges may apply according to the carrier's policies.
Delivery timeframes do not include public holidays or weekends unless otherwise stated by the store.
Heavy or oversized shipments may require special delivery arrangements that differ from standard shipping procedures, and their charges and delivery times may vary depending on shipment specifications and destination.

Sixth: General Provisions

The store undertakes to exercise reasonable care in providing shipping and delivery services in accordance with available resources and applicable laws and regulations.
All delivery periods stated in this policy are estimates and may vary due to operational or logistical factors.
The use of shipping and delivery services is subject to this policy in addition to the store's Terms & Conditions and Return & Exchange Policy.
The store reserves the right to amend or update this policy at any time, and such amendments shall become effective upon publication on the store's website.