DAYLAM STORE GENERAL POLICIES

Introduction

1. Definitions

2. General Terms

1. The website shall not be used for any unlawful purpose or in violation of applicable laws and regulations in the Kingdom of Saudi Arabia.
2. The Store reserves the right to amend these General Policies at any time. Any amendments shall become effective immediately upon publication on the website.
3. All prices displayed include Value Added Tax (VAT) unless otherwise stated. Some products may be exempt or subject to different tax treatments according to applicable regulations.
4. Customers are responsible for reviewing these policies before completing any purchase.

3. Registration and Account

1. Customers must provide accurate, complete, and updated information when registering or placing an order.
2. Customers are responsible for maintaining the confidentiality of their account credentials.
3. The Store reserves the right to suspend or terminate any account that violates applicable regulations or policies.

4. Orders and Payment Methods

1. All orders are subject to review and confirmation by the Store management.
2. Available payment methods are displayed on the website.
3. Prices and quotations become binding upon completion of payment or bank transfer according to approved store details.
4. The Store reserves the right to cancel any order in case of product unavailability, pricing errors, technical issues, or payment failure.

5. Shipping and Delivery

1. The Store makes reasonable efforts to process and hand over orders to shipping carriers in a timely manner.
2. Delivery times may be affected by factors beyond the Store’s control, including but not limited to:
   • Weather conditions
   • Shipping carrier delays
   • Government regulations or procedures
   • Supplier or production delays
   • Pre-shipment preparation and sourcing processes
3. Delivery time may range from 10 to 21 business days in exceptional cases depending on product type and logistics conditions. Weekends and official holidays are not included in the calculation of delivery time.

6. Consumer Rights and Obligations for Shipping and Delivery

Consumer Rights

1. The right to receive clear information regarding shipping costs and any additional fees before completing the order.
2. The right to receive a shipping label or tracking number within 24 business hours after completing required information and payment.
3. The right to track shipments using the carrier-provided tracking number.
4. The right to be notified in case of shipment rejection or inability to issue a shipping label.
5. The right to submit inquiries and complaints through official customer service channels.
6. The right to receive reasonable support from the Store within its responsibility scope.
7. The right to receive a refund of shipping fees if the service cannot be provided due to reasons attributable to the Store.
8. The right to have personal data and shipping information protected under applicable laws.
9. The right to object to any undisclosed fees not communicated before service execution.
10. The right to submit claims to the shipping carrier in case of loss, damage, or delay, while the Store provides available supporting documentation.

Consumer Obligations

1. Ensure product dimensions and weight comply with shipping carrier requirements.
2. Provide clear product or shipment images when requesting a shipping label or return.
3. Enter complete and accurate recipient details, including address and contact information.
4. Track shipments using the provided tracking number.
5. Receive shipments within the timeframe specified by the shipping carrier.
6. The customer is responsible for any incorrect or incomplete information provided.
7. Ensure proper packaging when returning or reshipping items.
8. The Store is not responsible for damages occurring after handing over the shipment to the carrier.
9. The Store’s role is limited to verifying shipment compliance and issuing shipping labels within 24 business hours after requirements are completed.
10. Shipping labels are issued only after payment confirmation.
11. The Store reserves the right to refuse issuing shipping labels if carrier requirements or regulations are not met.
12. The customer is responsible for the accuracy of all provided information and images.

General Shipping Terms

1. Requesting shipment constitutes acceptance of this policy.
2. Shipping is subject to Saudi Arabian regulations and carrier policies.
3. The Store reserves the right to amend this policy when necessary.
4. The Store is not responsible for delays caused by force majeure or third parties.
5. Delivery timelines are estimates and may change based on operational conditions.

7. Return and Exchange Policy

8. Warranty Policy

9. Cancellation and Refund Policy

Cancellation Conditions

1. Submission of the official cancellation request form.
2. Return of products to the Store warehouse if required.
3. Product inspection to ensure condition.

Cancellation Procedures

1. Orders may be cancelled within 12 hours of purchase.
2. After processing or shipment, the return policy applies and shipping fees may be charged to the customer.

Non-Cancellable Orders

• Custom or made-to-order products.
• Used or opened products.
• Shipped or received orders.

Cancellation Channels

• Email
• WhatsApp
• Customer account portal

Refund Policy

1. Refunds are processed using the original payment method.
2. Refund confirmation is considered legal proof of completion.
3. Processing time ranges from 24 hours to 21 business days depending on payment provider.
4. The customer has the right to inquire about the refund status within the applicable period. Refund confirmation issued by the Store shall serve as proof of completion.

10. Store Rights

1. Cancel orders if products are unavailable.
2. Cancel or suspend orders in case of suspicious or incomplete information.
3. Reject orders that violate applicable laws or regulations.
4. Refund customers when orders cannot be fulfilled.
5. Suspend or terminate fraudulent or abusive accounts.
6. Refuse or stop services that may harm the Store or customers.
7. Modify or discontinue products or services at any time.

11. Limitation of Liability

1. The Store exercises reasonable care in presenting products and processing orders.
2. The Store is not liable for delays or losses caused by external factors.
3. Liability is limited to the order value in dispute.
4. The Store is not liable for indirect damages, loss of profit, or business opportunities.

12. Privacy and Data Protection

1. The Store maintains confidentiality of customer data.
2. Data is used solely for order fulfillment and service improvement.
3. Data is shared only when necessary for payment, shipping, or legal requirements.
4. Reasonable security measures are applied to protect user data.

13. Contact and Complaints

14. Final Provisions